Terms and Condition

For the purpose of these Terms and Conditions, the "Artist" refers to Abby Hazreem Hair & Makeup. The "Client' refers to the person named on the Quotation. Once the deposit is received by Abby Hazreem Hair & Makeup, the clients agrees to the following Terms & Conditions. 

*It is the responsibility of the client who books to understand, agree and be responsible for all booking conditions, including all payments being made by the specified dates.

SERVICES : The type of services, number of services and date and location of services provided by Abby Hazreem Hair & Makeup are agreed to by both parties as stated by in the agreed upon written quote provided by the Artist once a deposit for that quote has been received. The Client must notify The Artist as soon as possible of any additional services required on the date. The Artist reserves the right to refuse the provision of services which are additional to those specified in the quote and not agreed to prior to the date of service. Where TBC is written for a service date in the quote provided, The Artist will endeavor to provide that service on a date that is preferable to the client, however, the provision of that service is subject to the Artist's availability

PRICING : Please note that all prices are subject to change. If you have already paid a security deposit then you retain the rates invoiced at the time of booking for the respective booking.

TRAVEL FEES : Travel and toll fees maybe incurred depending on the distance of travel required. There is not a set amount, the fee is solely based on your location. The amount specified in the quotation and is determined according to the location provided at the time of enquiry.  When contacting me for an appointment, please provide me with your address so I can give you an accurate travel price.

if the location of the service changes after the agreed upon quotation is given and/or deposit is paid, I reserves the right to adjust the travel fee if the distance is increased

For areas more then 10 minute drive I charge the standard GST rate of $1 per km return + $20 call out fees per hour

For all inner city locations please arrange parking - if this is not possible parking is to be reimbursed . 

All Waiheke Island bookings have a standard $100 per artist travel fee. This pays for the inner city parking, ferry ticket/waiting time on the ferry. Please arrange transport to  and from the ferry terminal for the Artist once arrived on the island. 

Minimum mobile service call out for other event (Except Wedding) is 2 services/2people or otherwise you can come to my home studio in Massey, West Auckland.

EARLY MORNING FEE : (Arrival Prior To 7am) $50/per artist.

Early morning fees of $50 (per artist) for each hour prior to 7am will be applied. 

BOOKING FEES : To secure a date, a BOOKING FEES is required to be paid. A 50% deposit is required at time of booking. Deposit payment information will be provided to you via email. When a deposit is made please know that the deposit is non refundable (cannot be refunded if the appointment is cancelled ) & non-transferrable ( cannot be transferred to another appointment). 

Please be advised, dates and scheduled client times will only be reserved one a deposit is received. Until I receive that deposit, the date is still available for someone else to book.

The total remaining is to be paid via bank transfer as arranged at least 1 week before the booking date. 

Any last minute booking (e.g. with 14 days or less un till the date of your booking) is payable in full up front to secure your booking. 

CANCELLATION : Accepted forms of cancellations are email or by text.

WEDDINGS - 50% of your deposit is refundable up until 60days prior to the wedding. If cancellation is made with less than 28days notice 30% of the total quoted cost will be charged. Cancellations made with less than 14 days notice will be charged 50% of the total quoted cost and any cancellations within 7 days of the wedding will be charged the full amount- this to cover loss of income as unfortunately I would have turned away many other bookings.

GENERAL BOOKINGS - 50% of your deposit is refundable if cancelled with more than 14days notice. Cancellation made less than 14 days notice will be charged 50% of the total cost. This is due to the loss of income as I would have turned away other bookings.


If any of the reason you must cancel less than 48hrs or you do not show up for your appointment , your full payment is 100% NON REFUNDABLE and cannot be put to another booking in the future. I will have turned away other bookings and loss of work needs to be covered. The full payment or deposit is only refundable if I am unable to complete the appointment. 


If your event cannot proceed due to Covid19 Alert Level restriction, your booking fees/deposit is not refundable, however you are welcome to transfer the deposit amount to another available date/service/gift it to a friend within 12 months from the original booking date. Please click HERE for updated policies in regards to COVID-19.

BOOKING TIMES : Each service requires a certain length of time to be finished and is not to exceed the time limit due to client delays either during or prior to makeup application. all persons involved in appointments need to be available at the scheduled time of said appointment in order to not break the contract. all services for more than one person must be at the same location and consecutive in time. 

DELAYS : When booking your appointment please be mindful of time you are booking for. If you are MORE THAN 15minutes late to your appointment, it is under my discretion for me to cancel the appointment. A late fees of $25 will be charged for every 15 mins of delay when a client is late for a scheduled appointment time, or if scheduled makeup time exceeds allotted time because of Client being late. 

This late policy is the same for Trial Runs and other Special Occasion bookings. This is Non-negotiable. 

If we are requested and required to overstay, (provided we are able to stay pending out other appointments), the client will be charged $50 per half an hour exceeded per artist required to overstay the appointment in half hour increments only. (min $50)


Please be prepared for your appointment upon arrival. Please come with your face clean of ANY makeup. Please your brows already groomed. 

If you have allergies or preference please disclose them prior to the appointment. I do not and will not use your personal makeup products if you bring them unless you have notified me before hand. 


When performing the services, I will use my own supplies and equipment. The client must have available power supply if requested, adequate natural lighting, clean and safe conditions for me to work in. If i deems that the environment is not of an adequate sanitary or safety standards to work in, I reserves the right to refuse the services and the deposit will not be refunded or transferrable. 


With the client's consent, the Artist would like to take photos to increase the Artist's portfolio. These maybe used on the Artist's Website and social media pages for future clients to view. The client can withdrawn the consent at any time.


PHOTOS : Please have images of the looks you like so we can talk through ideas and plan the best look to suit you. Without the reference image it is hard to describe what you are wanting (and us be thinking the exact same idea). You are welcome to email these to me in advance. 

SKIN : On arrival please have fresh clean skin, no makeup on. Apply your regular moisturizer (no spf or spf15 max)

Makeup is only as good and the canvas it is being applied to. Exfoliate your face and neck and keep skin well hydrated (especially if you are prone to dry ski). You could even treat yourself to a facial.

HAIR : Please have clean dry hair. Washed either that morning or the night before and blow dried. Please do not put any products on your hair like Oil or serum etc. I can used products to 'dirty it down' if need be but dry shampoo only does so much if it's too oily. If your hair is naturally curly or 'fluffy' and you are wanting a different style, run your irons over it to make it easier to restyle into beautiful curls or a sleek up do


Us Hair & Makeup Artists have a lot of gear. A dining table near natural light is best (near a window is perfect). Also please provide a regular chair for hair styling and a bar stool/higher chair for makeup - I have a portable makeup chair if needed.


If any additional people require styling on the day, but do not have a booking, this is normally not a problem and payment can be in cash at the time of the appointment prior to us starting the service. It is recommended to give me a notice if others in attendance want styling so arrangements can be made. I recommends that numbers for styling are confirmed in advance to avoid potential disappointment where we may not be able to cater to extras.

The client understands that once they pay the booking deposit, they are legally bound by this policy. 


  • For brides booking their wedding makeup and hair with me, the bridal trial will be held at my home studio in Massey during weekdays. Trials are Monday - Thursday at 9am or 12noon. Due to the nature of my work, Friday - Sundays are taken up with weddings.

  • A hair and makeup bridal trial will usually take 2-2.5hrs. Makeup or hair only will take 1-1.5hrs.

  • On the day of your trial, please wear a similar colour to your wedding dress, as this will help with seeing how your makeup/hair will look on the day.